Resort Ski Rental & Valet Team Lead

Alterra Mountain Company; Park City (KS); Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Pass benefits

Discounted Ikon pass

401K match

Great staff discounts

Seasonal bonus potential

Descripción de la vacante

Ski Butlers is seeking an In-House Team Lead for the Waldorf Astoria Park City operation. You will manage the on-site ski rental and valet team, set priorities, assign stations, ensure equipment readiness and safety, and maintain guest service standards.

Expect varied shifts, weekend/holiday work, and close collaboration with hotel staff to deliver a seamless guest experience. The role requires leadership, adaptability, and calm under pressure.

Formación

• Professionally represent Ski Butlers in interactions with guests and hotel staff.
• Strong teamwork and communication are essential for shift coordination.
• Warm, personalized service should be delivered in every guest interaction.

Responsabilidades

• Open and close the rental and valet operation each day and keep guest areas organized.
• Lead pre- and post-shift meetings and communicate priorities clearly.
• Coordinate rental fittings, valet services, and equipment flow during shifts.
• Assign staff based on guest demand and hotel activity to optimize labor use.
• Collaborate with hotel departments to ensure seamless guest experiences.
• Respond promptly to guest requests via in-person, phone, text, or email.
• Resolve guest issues and escalate when needed; maintain standards.

Conocimientos

Professionalism

Attention to detail

Teamwork

Customer service

Educación

No experience required

Descripción del empleo

Ski Butlers is seeking an In-House Team Lead for the Waldorf Astoria Park City operation. You will manage the on-site ski rental and valet team, set priorities, assign stations, ensure equipment readiness and safety, and maintain guest service standards.

Expect varied shifts, weekend/holiday work, and close collaboration with hotel staff to deliver a seamless guest experience. The role requires leadership, adaptability, and calm under pressure.