Seasonal Shelter Programs Assistant

The Salvation Army Southern California; Denver (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Sick leave

Job summary

The Salvation Army Social Services is seeking a Seasonal Program Assistant for the Crossroads Men’s Emergency Shelter. The role focuses on safety, security, and supportive service for guests, staff, and volunteers in temporary housing settings.

Assigned shifts may include day, swing, overnight, weekends, and holidays; prior experience with vulnerable populations is preferred. The position is temporary and ends December 31, 2026, with benefits eligibility described for full-time, non-exempt staff.

Qualifications

• High School diploma or G.E.D. required.
• Experience working with homeless, addiction, mental illness and other vulnerable populations preferred.

Responsibilities

• Provide strong customer service to guests, including positive and supportive communication.
• Build and maintain professional relationships with shelter residents, partners, volunteers, and staff.
• Provide information and referrals to social service programs or connect guests with appropriate staff.
• Provide meal service in compliance with ServSafe regulations during designated times.
• Understand and communicate expectations of bed agreements and program policies.
• Ensure compliance with policies and maintain accurate record-keeping.
• Maintain shift notes, program materials, client files, and data according to contract and organizational standards.
• Conduct guest unit/bed assignment checks to support adherence to program expectations.
• Perform general front desk duties, including answering phones and greeting guests.
• Follow program check-in procedures and assist guests in alignment with program services.
• Maintain accurate counts of guests, partners, and visitors on-site at all times.
• Address conflicts and mediate issues to maintain a peaceful and safe environment.
• Conduct routine safety checks inside and outside the shelter.
• Respond promptly to emergencies, including medical or safety concerns, following established protocols.
• Communicate urgent concerns through the appropriate chain of command.

Skills

Conflict Resolution

Self-Direction

Problem Solving

Education

High School diploma or GED

Job description

The Salvation Army Social Services is seeking a Seasonal Program Assistant for the Crossroads Men’s Emergency Shelter. The role focuses on safety, security, and supportive service for guests, staff, and volunteers in temporary housing settings.

Assigned shifts may include day, swing, overnight, weekends, and holidays; prior experience with vulnerable populations is preferred. The position is temporary and ends December 31, 2026, with benefits eligibility described for full-time, non-exempt staff.