Seasonal Service & Rental Counter Associate

evo; Portland (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Sick leave

40 hours volunteer paid time off

Employee discount and pro deals

Time together outside

Volunteer activities

Community events

Ride days

Flexible work schedules

Remote work for eligible roles

Job summary

evo in Portland, Oregon is seeking a Service & Rental Associate to support our rental shop operations and deliver excellent customer service. You will prepare bikes, skis, and boards for the season, maintain equipment, and assist technicians with tunes and mounts.

This seasonal role runs mid-October through mid-February, with weekend and holiday shifts including Black Friday and Christmas weeks. The wage ranges from $18.35 to $21.79 per hour, with opportunities for extension and benefits as part

Qualifications

• Proficiency using standard office and communication tools.
• Ability to multitask and manage inventory in a fast-paced rental shop.
• Strong customer service and communication skills with attention to detail.
• Willingness to work weekends and holidays as required.

Responsibilities

• Prepare rental equipment (bikes, skis, snowboards) for seasonal demand.
• Ensure equipment cleanliness and maintenance.
• Receive and document customer equipment for tuning or mounting.
• Coordinate with technicians for tunes and mounts handoff.
• Answer customer inquiries by phone and in person.
• Assist mechanics with bike tunes and ski binding tests.
• Service rental bikes as needed and address maintenance promptly.
• Manage recycling activities and keep the work area clean.
• Detail bikes on return when dirty.

Skills

Customer service

Multitasking

Attention to detail

Communication

Inventory management

Time management

Teamwork

Problem solving

Product knowledge

Office software

Tools

Office software

Job description

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

As a Service & Rental Associate, this role involves providing essential support to the rental shop operations, catering to the needs of our customers, and ensuring the efficient functioning of the service and rental process. Responsibilities include preparing rental bikes, skis, or boards as per the season, cleaning, receiving customer equipment for tunes or mounts, coordinating with technicians, answering phone inquiries, assisting mechanics with bike tunes, aiding ski techs in binding tests, servicing rental bikes as needed, managing recycling, and detailing bikes upon return. Additionally, this position requires following up with customers when technicians are occupied.

- Pay: $18.35 - $21.79 / hour

- Duration: mid-October through mid-February, with the possibility to extend

- Scheduling requirements: weekend and holiday availability, including Black Friday and the weeks around Christmas; shifts may include mornings, evenings, weekends, and holidays

The Perks

• Sick leave, 40 hours volunteer paid time off
• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, and ride days.
• Flexible work schedules, remote work for eligible roles.
• Career pathing, leadership development, network development, training and performance feedback

The Opportunity

• Prepare rental equipment, including bikes, skis, or snowboards, according to seasonal demands.
• Ensure the cleanliness and maintenance of rental equipment.
• Accept and document customer equipment for tuning or mounting services.
• Coordinate with technicians for the completion and handoff of tunes and mounts.
• Answer phone calls and assist customers with inquiries and rental requests.
• Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests.
• Service rental bikes when required, addressing maintenance needs promptly.
• Manage recycling activities and maintain a clean work environment.
• Detail bikes when returned in a dirty condition.
• Follow up with customers when technicians are unavailable to answer inquiries.

Requirements

The Must Haves

• Proficiency in using standard office and communication tools.
• Adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management
• Embodies, honors, and lives our core values: The Great 8

The Nice to Haves

• Experience with high-volume rentals of skis, snowboards, or bikes is preferred.

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $18.35 - $21.79 / hour. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.