Seasonal Selling Associate PT Hours (FOH)

060 SAKS & CO LLC; Newport Beach (CA); On-site; USD 27,000 - 34,000; Part time

Job summary

Neiman Marcus in Newport Beach is seeking a Seasonal Selling Associate to enhance the client experience with our selling team during peak season. You will report to a Sales Manager and contribute to delivering exceptional customer service in a luxury environment.

The role involves welcoming clients, working across store areas, processing transactions, and supporting services such as BOPIS, curbside pickup, and alterations. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Minimum 1 year of experience in customer-centric roles with proven ability to sell products and services.
• Familiar with retail and mobile technologies.
• Must be willing to work a flexible schedule based on business needs including nights, weekends and holidays.

Responsibilities

• Greet clients warmly at store entrances and within departments and connect them with the right associate.
• Work in different store areas based on business needs.
• Process POS transactions as needed.
• Handle escalated issues by routing to management.
• Follow up on customer requests and inquiries.
• Support BOPIS and curbside pickup and alterations with Operations and management.
• Assist with fitting room experiences when required.
• Identify opportunities to introduce services like alterations, personalization, food/beverage, and delivery.

Skills

Customer-centric experience

Retail tech familiarity

Tools

POS systems

Job description

Salary Range $19.61 - $24.51*

Job Description:

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

As a Seasonal Selling Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Sales Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.

WHAT YOU WILL DO:

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
• Demonstrate follow-up on customer requests, questions and needs
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support Fitting Room Experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

WHAT YOU WILL BRING:

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
• Familiar with and able to use retail and mobile technologies
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate An amazing employee discount Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors. Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.