Seasonal Sales & Customer Service Pro

fivebelow; Chicago (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below is seeking part-time Seasonal Sales Associates to deliver outstanding customer service during the busy holiday season from October through January. You will ensure merchandise is well-stocked, assist customers at the register, and contribute to a fast-paced, energetic store atmosphere.

Ideal candidates are 16 or older, flexible, tech-friendly, and capable of handling queries with a positive attitude. This role supports store promotions and relies on teamwork to meet sales goals.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Good communicator

Customer service

Flexible schedule

Tech savvy

Teamwork

Problem solving

Tools

POS system

Hand-held devices

Mobile devices

Job description

Five Below is seeking part-time Seasonal Sales Associates to deliver outstanding customer service during the busy holiday season from October through January. You will ensure merchandise is well-stocked, assist customers at the register, and contribute to a fast-paced, energetic store atmosphere.

Ideal candidates are 16 or older, flexible, tech-friendly, and capable of handling queries with a positive attitude. This role supports store promotions and relies on teamwork to meet sales goals.