Seasonal Sales & Customer Service Pro

Five Below, Inc.; Massillon (OH); On-site; USD 12,000 - 18,000; Part time

Job summary

Five Below is seeking a part-time Seasonal Sales Associate to join our busy holiday season. The role centers on delivering excellent customer service, operating the cash register, and keeping merchandise stocked and organized.

Ideal candidates are at least 16 years old, ready to learn technology, and able to work a flexible schedule including weekends. You’ll engage customers, answer questions, and help drive store sales in a fast-paced environment.

Qualifications

• Greet customers and provide prompt assistance.
• Identify customer needs and offer product recommendations.
• Explain promotions and store events to customers.
• Handle customer concerns and offer exchanges when possible.
• Relay restocking and service needs to management.
• Collaborate with team to meet store goals and provide good service.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Communication

Cash handling

Tech savvy

Flexible schedule

Sales skills

Job description

Five Below is seeking a part-time Seasonal Sales Associate to join our busy holiday season. The role centers on delivering excellent customer service, operating the cash register, and keeping merchandise stocked and organized.

Ideal candidates are at least 16 years old, ready to learn technology, and able to work a flexible schedule including weekends. You’ll engage customers, answer questions, and help drive store sales in a fast-paced environment.