Seasonal Sales Associate

The Paper Store; Town of Florida (NY); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

The Paper Store is looking for a Customer Service Associate to join our New York store. You will greet customers, identify needs, and explain product features with in-depth knowledge to help them find ideal items.

Responsibilities include upselling, maintaining a friendly, professional environment, and ensuring accurate checkout and promotions at the POS. You must be able to stand long hours and lift up to 50 lbs as needed.

Qualifications

• Experience in specialty retail is preferred, but not required.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multitask while being attentive to customers.
• Ability to work well in a team environment.
• Proficiency in using Microsoft Office and POS systems.
• Ability to stand for long periods of time.
• Professional conduct, demeanor and attire, in compliance with company dress code.
• Ability to lift and mobilize up to 50 lbs., with safe techniques.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits with in-depth knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer and invite them to return.
• Be a TPS brand ambassador and build customer loyalty.
• Contribute to a positive work environment with professional communication.

Skills

Customer service

Teamwork

Multitasking

Professional demeanor

Flexibility

Tools

POS systems

Microsoft Office

Job description

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open‑ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in‑depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

Qualifications

• Previous experience in specialty retail is preferred, but not required
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
• Possess an ability to work well in a team environment
• Proficient in using Microsoft Office and POS Systems
• Ability to stand for long periods of time
• Professional conduct, demeanor and attire, in compliance with company dress code
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques