Seasonal Retail Sales Associate - Shops at Saucon Valley

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Brand Associate who will engage customers and provide excellent service, driving brand loyalty. The role involves leveraging product knowledge to educate customers and enhance their shopping experience. Collaboration with the leadership team is essential to deliver a premium omni-channel experience.

Qualifications

• Able to handle customer interactions professionally.
• Good communicator with technology skills.

Responsibilities

• Engage with customers to provide excellent service.
• Support sales floor and back-of-house processes.

Skills

Communication

Problem Solving

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers.

You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check-out, and back-of-house processes, as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.