Seasonal Retail Sales Associate - Hampton Village Ctr

Gap Inc; Maryland; On-site; CAD 28,000 - 38,000; Full time

Job summary

Gap Inc. Canada is seeking a Brand Associate who brings our brand to life for customers, delivering exceptional service and educating shoppers about loyalty programs to build lasting loyalty.

You’ll use product knowledge to inform and inspire wardrobe choices while collaborating with the leadership team to create a best‑in‑class customer experience. In this omni‑channel role you’ll engage with customers across floor, fitting room, and online touchpoints to drive sales through suggestive selling,

Qualifications

• Excellent customer service skills and ability to engage customers.
• Strong communicator with team orientation.
• Passionate about retail in a fast-paced environment.
• Flexible schedule including holidays, evenings, weekends.
• Able to lift up to 30 lbs and handle multiple tasks.

Responsibilities

• Engage customers and educate on loyalty programs.
• Drive sales with suggestive selling.
• Provide omni-channel customer experience.
• Maintain a neat, clean, organized work area.
• Support sales floor, fitting rooms, cash wrap, back of house.
• Handle customer interactions and returns professionally.
• Execute store operations efficiently.

Skills

Communication

Customer service

Team collaboration

Retail technology

Flexible schedule

Tools

POS systems

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.