Seasonal Retail Sales Associate - Encinitas Village

Gap Inc; Encinitas (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate in California to bring the brand to life for customers through exceptional service and product knowledge. You will educate, inspire, and guide customers while collaborating with leadership to deliver a best-in-class omni-channel experience.

You will engage with shoppers, promote loyalty programs, and support sales floor operations. The role requires flexibility, strong communication, and a proactive approach to creating a positive store atmosphere.

Qualifications

• Excellent communication skills and ability to interact with customers and team members.
• Customer-focused service provider delivering an exceptional in-store experience.
• Thrives in a fast-paced retail environment and pursues continuous improvement.
• Problem solver who accepts feedback and takes action to improve results.
• Willing to work a flexible schedule, including holidays, evenings and weekends.
• Proficient with retail technology and point-of-sale tools.
• Able to move around the sales floor, stockroom, and office and lift up to 30 lbs.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals supporting store targets.
• Support sales floor, fitting room, cash wrap, and back-of-house operations as needed.
• Maintain a neat, clean, and organized work area.
• Handle customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes efficiently and accurately.

Skills

Communication

Customer service

Teamwork

Flexibility

Tools

POS systems

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.