Seasonal Retail Sales Associate - Atlantic Station

Gap Inc; New York (NY); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate who brings our brand to life for customers, delivering exceptional service and educating shoppers about loyalty programs.

You will use knowledge of products to inform and inspire customers and collaborate with leadership to deliver a best-in-class store experience using an omni-channel approach. You’ll engage customers to drive sales, support the sales floor, fitting rooms, cash wrap, and back of house, while maintaining a neat, organized work center and

Qualifications

• Strong communication and customer service skills.
• Experience in retail or guest-facing roles.
• Comfortable using retail technology and systems.
• Ability to promote loyalty programs and drive sales.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Provide excellent customer service and build brand loyalty.
• Educate customers about loyalty programs and promotions.
• Engage customers to drive sales using suggestive selling.
• Support omnichannel shopping experiences.
• Contribute to achieving store goals and personal performance targets.
• Assist on the sales floor, fitting rooms, cash wrap, and back of house as needed.
• Maintain a clean, organized work area.
• Handle customer interactions, returns, and issues professionally.
• Execute store operational processes efficiently.

Skills

Communication

Customer service

Retail knowledge

Suggestive selling

Flexible schedule

Teamwork

Tech proficiency

Physical ability

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.