Retail Sales Associate - Greece Ridge

Gap Inc.; City of Rochester (NY); Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Brand Associate, where you'll play a vital role in bringing the brand to life for customers. This position focuses on delivering exceptional customer service, engaging with shoppers, and promoting loyalty through education about loyalty programs. You'll thrive in a fast-paced retail environment, utilizing your communication skills and passion for customer satisfaction to enhance the shopping experience. With a flexible schedule and a commitment to teamwork, you'll contribute to a positive work atmosphere while achieving personal and store goals.

Qualifikationen

• Excellent customer service skills to enhance brand loyalty.
• Ability to effectively communicate and engage with customers.

Aufgaben

• Provide exceptional customer service to drive sales and loyalty.
• Maintain a clean and organized work environment.

Kenntnisse

Customer Service

Communication

Problem Solving

Retail Technology

Sales Skills

Tools

Retail Technology

Jobbeschreibung

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.