Seasonal Retail Sales Associate

Kohl's; Laurel (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Health & Wellness

Savings & Retirement Benefits

Insurance programs

Life events

Job summary

Kohl's is seeking a customer-focused associate to deliver exceptional service at the point of sale and in customer services. You will operate the register, assist customers with products, and help maintain efficient POS and service processes while supporting inventory accuracy.

The role emphasizes courteous, fast, and accurate service, meeting goals, and aiding in training new team members. A flexible schedule, including nights, weekends, and holidays, is required.

Qualifications

• Excellent customer service skills and attention to detail.
• Strong communication and interpersonal abilities.
• No retail experience required; willingness to learn.

Responsibilities

• Engage customers by greeting them and assisting with products and services; operate cash register and handle payments.
• Follow point-of-sale and customer service standards to deliver fast, friendly service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy and daily service processes including replenishment and merchandise disposition.
• Assist in training new hires on POS procedures and Kohl's brand standards.

Skills

Excellent customer service

Ability to multi-task

Verbal/written communication

No retail experience required

Flexibility in schedule

Job description

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Required

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $15.00 - $21.65

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).