Seasonal Retail Sales Associate

Kohl's; Chicago Ridge (IL); On-site; USD 20,664,000 - 29,825,000; Full time

Job summary

Kohl's is seeking an associate to deliver outstanding customer service at the point of sale and in customer service processes, focusing on speed and a compelling shopping experience.

Responsibilities include greeting customers, operating a cash register, scanning items, bagging merchandise, handling payments, supporting inventory accuracy, and assisting training for new hires while upholding Kohl’s brand standards.

Qualifications

• Excellent customer service and ability to multi-task with strong attention to detail.
• Strong verbal and written communication skills.
• No retail experience required but a positive attitude helps.
• Must be 16 years of age or older; willing to work flexible hours.

Responsibilities

• Greet customers and offer assistance with products and services; operate a cash register, scan items, bag merchandise and handle different payment methods.
• Accurately and efficiently execute POS and customer service standards per company guidelines with courteous, fast service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through POS and merchandise disposition practices.
• Assist in training new hires on service processes, POS procedures and Kohl’s brand standards.
• Participate in daily service processes (register/cash balancing, change orders, replenishing supplies).

Skills

Excellent customer service

Multi-tasking

Verbal/written communication

Attention to detail

Flexible availability

No retail experience required

Must be 16+ years

Job description

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Required

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $15.00 - $21.65

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).