Seasonal Retail Sales Associate

Kohl's; Crystal Lake (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Work life balance

Health & Wellness

Savings & Retirement Benefits

Insurance Programs

Life Events

Job summary

Kohl's in Crystal Lake, IL is seeking an Associate to deliver outstanding customer service at the point of sale and through customer service processes, emphasizing speed and consistent execution.

You will greet customers, operate the cash register, scan items, bag merchandise, and assist with inventory. Training new hires and upholding Kohl's brand standards are part of the role; flexible hours include weekends.

Qualifications

• Excellent customer service skills and ability to multi-task.
• Strong verbal and written communication.
• No prior retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Greet customers, operate a cash register, scan items, bag merchandise.
• Execute point of sale and service standards quickly and courteously.
• Meet or exceed goals (e.g., credit, loyalty).
• Help maintain inventory accuracy and process merchandise disposition.
• Assist in training new hires on service processes and POS procedures.
• Participate in daily service processes.

Skills

Excellent customer service

Verbal/written communication

No retail experience required

Must be 16 years of age

Flexible availability

Job description

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Required

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $15.00 - $21.65

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).