Seasonal Retail Ops & Guest Experience Lead

Socket.dev; Meridian (ID); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Generous ALO employee discount

Monthly Store Incentives

Clothing Allowance

Free membership to ALO Wellness Club

Job summary

ALO is seeking a Seasonal Operations Associate to support store goals during peak periods and deliver exceptional guest experiences. You will provide product knowledge, service, and efficient operations on the sales floor and in back of house.

Roles include inventory accuracy, shipments, visual merchandising, replenishment, and upholding safety. This part-time position requires mobility and a customer-first mindset, with a flexible schedule during the holiday period.

Qualifications

• 1+ years prior work experience in a client-centric, sales & operational environment.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Passion for customer service and delivering exceptional experiences.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Aligns with and embodies ALO’s Guiding Principles.

Responsibilities

• Execute inventory management processes effectively focusing on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to elevate process or system gaps.
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Maintain and champion strong visual standards for the sales floor.
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Identify product concerns and communicate inventory needs to support the business goals.
• Duties require constant movement in and around the store, including the sales floor and back of house.

Skills

Customer service

Mobility

Physical stamina

Communication

Self-motivation

Guiding principles

Team player

Job description

ALO is seeking a Seasonal Operations Associate to support store goals during peak periods and deliver exceptional guest experiences. You will provide product knowledge, service, and efficient operations on the sales floor and in back of house.

Roles include inventory accuracy, shipments, visual merchandising, replenishment, and upholding safety. This part-time position requires mobility and a customer-first mindset, with a flexible schedule during the holiday period.