Seasonal Retail Keyholder - PT & FT Hours Available!

Cherry Republic; Charlevoix (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Cherry Republic in Charlevoix, MI seeks a Retail Keyholder for a seasonal position from September 2026 through early January 2027. You will support management with staff training, shipment coordination, store layout, opening/closing procedures, and overall store operations.

The role involves supervising 5 staff, cash handling, POS operations, and delivering excellent customer service while upholding company standards and policies.

Qualifications

• High School Diploma or GED required.
• Retail experience preferred.
• Ability to supervise staff and manage store operations.

Responsibilities

• Assist with coordination of staff training, shipments, and store layout.
• Open/close procedures and daily cash handling.
• Supervise and support cashiers, ensure policy adherence and customer service standards.
• Maintain merchandise presentation and floor inventory.
• Assist with events and special store initiatives.

Skills

Customer service

Team supervision

Cash handling

POS system

Shopify knowledge

Communication

Organization

Attention to detail

Education

High School Diploma or GED

Tools

Acumatica

Job description

Job Title: Retail Keyholder

Location: Charlevoix, MI

Please note: this is a seasonal position running from September 2026 through early January 2027.

Summary of Position:

Cherry Republic’s Retail Keyholder assists with the coordination of training staff, shipment of goods, arrangement of store layout, opening and closing procedures and providing overall support to the Retail Store / Management.

Essential Duties and Responsibilities:

• To assist the Retail Management as directed while accomplishing operational and customer service-oriented tasks and responsibilities.
• Supervise retail staff, including cashiers and other ambassadors working on the floor.
• Continuous enforcement of Cherry Republic customer service expectations, leading by example.
• Able to follow and enforce policy and procedures with a strong desire to provide quality customer service with a positive attitude.
• Ensure merchandise is clean and ready to be displayed.
• Maintain floor inventory, store should look full.
• Ensure promotions are accurate and merchandised to company standards.
• Manage the store and property when Manager is away, serve as a second set of eyes.
• Assists with special events in store and companywide.
• Cash Handling and Register Balancing – monitor sales staff daily when on the sales floor.
• Continually work towards and supervise employees to monitor the appearance of Retail Store & Tasting Room and grounds.
• Enforce Service from the Heart (SFTH), The Proven Process and training by customer service guidelines Able to apply company values to resolve issues.
• Able to perform Ship from Store (SFTS) and Acumatica orders.

Supervisory Responsibilities

Serves as lead person for retail staff of ~5 employees when Management and supervisor(s) are unavailable.

Skills You Need

• Ability to complete tasks, meet deadlines and solve problems.
• Excellent written and verbal skills.
• Detail oriented and technically adept.
• Strong attention to detail and ability to keep records and files organized.
• Ability to multi-task various projects and staff members.
• Understanding of Shopify, and basic email etiquette.
• Able to deliver superior customer service.
• Solid understanding of Cherry Republic’s culture.
• Ability to work within a TEAM.

Qualifications for the Job

To perform this job successfully, you must be able to perform each essential Duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability you are required to possess.

Educational Requirements

High School Diploma or GED required, previous retail experience in a retail setting preferred.

Language Requirements

Ability to read. Ability to effectively present information and respond to questions from groups of clients, customers, managers and the general public.

Computer Skills

To perform this job successfully, you should have knowledge of our Point of Sale (POS) system including SFTS, mail order software (Acumatica).

Physical Requirements

Ability to be on foot for long periods of time walking on the sales floor with the stamina to stand stationary when using the POS system. Frequently lifting 25 lbs. or more throughout an 8-hour shift. Must be able to reach, bend, crouch, and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).

Reasoning Ability

Ability to communicate accurately, timely, and thoroughly to customers and staff.

Your Work Environment

The work environment characteristics described here are representative of those you would encounter while performing the essential functions of this job. Should you have a disability, the company may make reasonable accommodations to allow you to perform the essential functions. Retail store associates should maintain a flexible schedule and be available when needed at the store. Should be able to lift up to 25lbs and stand for long periods of time. Shoveling snow in winter, climb ladder when necessary to a height of 12'.