Seasonal Retail Associate — Customer Experience

Winners Merchants International, L.P.; Wilmington (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

HomeGoods, part of TJX Companies, Wilmington, is hiring a Retail Associate to deliver a highly satisfying customer experience across the sales floor and cash wrap. You will engage customers, maintain store standards, and promote credit and loyalty programs while contributing to a positive store culture in a fast-paced retail environment.

The role requires excellent customer service, adaptability to schedule changes, and the ability to multi-task with attention to detail, supporting team goals

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

HomeGoods, part of TJX Companies, Wilmington, is hiring a Retail Associate to deliver a highly satisfying customer experience across the sales floor and cash wrap. You will engage customers, maintain store standards, and promote credit and loyalty programs while contributing to a positive store culture in a fast-paced retail environment.

The role requires excellent customer service, adaptability to schedule changes, and the ability to multi-task with attention to detail, supporting team goals