Seasonal Restaurant Host - Mermaid Bar

060 SAKS & CO LLC; Las Cruces (NM); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Voluntary benefits

Job summary

Neiman Marcus in Las Cruces is seeking a Restaurant Host to serve as the first impression of the dining experience, greeting guests with warmth, managing reservations, and coordinating seating to ensure a seamless, high-end hospitality flow. You will work closely with the service team to deliver exceptional guest experiences from arrival to departure.

Candidates should have OpenTable experience, strong communication skills, and a flexible schedule.

Qualifications

• High School Diploma or GED preferred.
• Direct hands-on knowledge with OpenTable or similar reservation software is highly preferred.
• Excellent verbal and written communication skills with polished telephone etiquette.
• Hospitality mindset with outstanding customer service and problem-solving in fast-paced environments.
• Organized, detail-oriented, self-motivated and a collaborative team player.
• Physical stamina for standing, bending, stairs, and lifting up to 35 pounds.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Front-of-House Ambiance: greet guests with warmth and professionalism at the host stand.
• Strategic Seating: guide guests to tables, balance wait stations for service flow.
• Reservation & Floor Management: manage daily reservations and optimize seating during peak hours.
• VIP & Inquiries Handling: manage reservations for VIPs and answer inquiries with impeccable etiquette.
• Service Monitoring: observe dining room flow and communicate with management to ensure seamless service.
• Menu Integrity: maintain cleanliness and presentation of menus and covers.
• Financial Administration: use POS for transactions in accordance with procedures.
• Team Alignment: participate in daily pre-shift meetings for updates.
• Physical Setup: assist in adjusting dining room setup as needed.

Education

High School Diploma or GED

Tools

OpenTable

Job description

WHO WE ARE

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and Retail-tainment initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Exemplar Luxury Group's portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE

As a Restaurant Host, you are the crucial first impression and ambassador of the Neiman Marcus dining experience. Positioned at the front door, you will welcome every guest with genuine warmth, sophistication, and a gracious demeanor. Beyond greeting and seating customers, you will strategically manage reservation flows, coordinate dining room seating sections, and collaborate with the service team to ensure a seamless, high-end hospitality experience from the moment guests arrive until they depart.

WHAT YOU WILL DO

• Front-of-House Ambiance & Guest Relations Luxury Welcome: Maintains an elegant and attentive presence at the host stand, greeting arriving and departing guests with the utmost professionalism and grace.
• Strategic Seating: Guides guests to their tables while systematically balancing wait stations to ensure an optimized service flow for the front-of-house team.
• Reservation & Floor Management: Organizes daily reservations, maximizes seating capacity during peak hours, and strategically balances customer traffic to optimize restaurant pacing.
• VIP & Inquiries Handling: Manages reservations (including VIPs, regular clients, and special requests) and handles telephone inquiries regarding restaurant hours, daily specials, and private events with impeccable phone etiquette.
• Service Monitoring: Observes dining room flow and server performance throughout the meal period, communicating with management to ensure guests receive seamless service.
• Menu Integrity: Maintains the cleanliness, organization, and pristine presentation of all physical menus and menu covers.
• Financial Administration: Adheres strictly to established accounting procedures for any host-related transactions, utilizing the POS system efficiently for authorized payment methods.
• Team Alignment: Actively participates in daily pre-shift meetings to stay informed about daily covers, culinary specials, and floor adjustments.
• Physical Setup: Assists with the physical adjustments of the dining room floor as needed, which may involve safely moving tables, chairs, or highchairs.
• Professional Standards & Compliance: Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally styled hair and nails.
• Schedule Reliability: Adheres strictly to the posted work schedule, practicing absolute punctuality and following established restaurant procedures for any schedule or shift changes.

WHAT YOU WILL BRING

High School Diploma or GED preferred.

Technical Proficiency: Direct hands-on knowledge and experience with the OpenTable platform (or similar modern reservation software) is highly preferred.

Communication: Exceptional oral and written communication skills with polished verbal telephone etiquette.

Hospitality Mindset: Outstanding customer service and intuitive problem-solving skills, with a natural ability to interact graciously with the public under fast-paced conditions.

Attributes: Highly organized, detail-oriented, self-motivated, and a strong champion of a collaborative win together team mentality.

Physical Requirements: Role requires physical stamina for extended periods of standing at the host stand, bending, climbing stairs, and the ability to lift and carry up to 35 pounds.

Scheduling Flexibility: Must be willing to work a flexible schedule tailored to premium retail and hospitality business needs, which will include evenings, weekends, and holidays.

YOUR LIFE AND CAREER AT NEIMAN MARCUS

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

SALARY AND OTHER BENEFITS

The hourly rate for this position is between $18-$20 per hour.

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Salary Range

$18.07 - $22.60* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

ABOUT EXEMPLAR LUXURY GROUP

The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Equal Employment Opportunity Statements

Neiman Marcus is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.