Seasonal Racing Experience Ambassador

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club is seeking a Racing Engagement Specialist in Hot Springs, AR. This guest-facing role focuses on delivering a welcoming wagering experience, guiding guests through pari-mutuel betting and mobile apps, and promoting Oaklawn racing events and promotions.

The ideal candidate is personable, enthusiastic, and comfortable engaging guests with varying levels of wagering knowledge. Must be able to work a flexible schedule including racing days, evenings, weekends, and holidays.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Customer service, hospitality, gaming, racing, sportsbook, or guest-facing experience preferred.

Responsibilities

• Greet guests warmly and be a front-line ambassador for Oaklawn’s racing and wagering experience.
• Educate guests on pari-mutuel wagering and mobile wagering options in a clear, approachable manner.
• Assist guests with mobile wagering deposits and account-related questions.
• Promote racing events, promotions, wagering opportunities, and loyalty programs.
• Maintain a clean, welcoming presence in assigned guest areas and escalate issues when needed.

Job description

Oaklawn Jockey Club is seeking a Racing Engagement Specialist in Hot Springs, AR. This guest-facing role focuses on delivering a welcoming wagering experience, guiding guests through pari-mutuel betting and mobile apps, and promoting Oaklawn racing events and promotions.

The ideal candidate is personable, enthusiastic, and comfortable engaging guests with varying levels of wagering knowledge. Must be able to work a flexible schedule including racing days, evenings, weekends, and holidays.