Seasonal Pop Culture Toy Store Associate

Pop Mart Americas Inc.; Arcadia (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly compensation

Comprehensive onboarding and product培训

Team environment

Seasonal position (temporary)

Job summary

POP MART Americas Inc. is seeking enthusiastic Seasonal Sales Associates in Arcadia, CA, to create memorable shopping experiences during the holiday season.

You’ll greet customers, share stories about POP MART characters, and help shoppers discover products they’ll love. As a brand ambassador, you’ll work with a passionate retail team to maintain an engaging store environment, promote new releases, and support daily operations.

Qualifications

• Must be at least 18 years of age.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods.
• Ability to perform essential job responsibilities with or without reasonable accommodation.
• Preferred: Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

Responsibilities

• Deliver an exceptional customer experience by greeting shoppers, building genuine connections, and providing friendly, knowledgeable service.
• Bring the POP MART brand to life by sharing product knowledge, character stories, and excitement for our collectible art toys.
• Help customers discover products they'll love through personalized recommendations and thoughtful engagement.
• Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process customer transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, visually appealing store that reflects POP MART's brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow established procedures for merchandise handling and loss prevention.
• Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming shopping environment.
• Collaborate with store leadership and fellow team members to meet daily operational needs, especially during peak holiday shopping periods.

Skills

Customer service

Communication

Teamwork

Reliability

POS systems

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

POP MART Americas Inc. is seeking enthusiastic Seasonal Sales Associates in Arcadia, CA, to create memorable shopping experiences during the holiday season.

You’ll greet customers, share stories about POP MART characters, and help shoppers discover products they’ll love. As a brand ambassador, you’ll work with a passionate retail team to maintain an engaging store environment, promote new releases, and support daily operations.