Seasonal Part-Time Customer Service Agent

Southern Airways Corporation; Windcrest Farm (PA); On-site; USD 18,000 - 24,000; Part time

Job summary

Surf Air Mobility is seeking a Seasonal Part-Time Customer Service Agent for Reynoldsville, PA. You will be the primary airport ambassador, greeting passengers, checking in, handling luggage, and assisting with seating and bookings in a fast-paced environment.

You must maintain calm under pressure, communicate clearly in English, and follow all FAA and airline rules. The role entails safety‑conscious duties and potential vehicle operation responsibilities as needed.

Qualifications

• Excellent written and verbal communication skills.
• Able to read, write and speak English effectively.
• Able to maintain eye contact when speaking with customers.
• Professional in appearance and manner.
• Ability to learn, understand and communicate the terms of the company’s Contract of Carriage.
• Courteous in all interactions.
• May be required to drive a company vehicle.
• Able to interact effectively with passengers, co-workers and management.
• Ability to maintain composure in difficult situations.
• Ability to diffuse stressful situations.
• Detail-oriented and self-motivated.

Responsibilities

• greeting and check in passengers, handling luggage, bookings, and assisting with loading/unloading.
• Ensuring FAA, Airline and airport regulations are followed.
• Enforcing safety and security measures and protecting sensitive zones.
• Creating and modifying reservations.
• Checking in passengers; safely loading/unloading passengers.
• Handling luggage up to 70 lbs and monitoring weight/size.
• Reviewing baggage tags for accuracy and calculating Weight/Balance.
• Providing information on arrival/departure times and procedures.
• Directing aircraft parking and ramp operations.
• Processing credit card payments.
• Maintaining work area and equipment; providing great customer service.

Skills

Excellent written and verbal comms

English proficiency

Professional in appearance

Courteous interactions

Detail-oriented

Ability to diffuse stress

Maintain composure

Interpersonal with passengers/crew

Contract of Carriage knowledge

Drive company vehicle (if required)

Education

High school diploma or equivalent

Valid driver’s license and reliable transportation

PC/basic computer skills

Basic math abilities

Able to work in 24/7 operation including holidays

Background check and drug screen

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Part-Time Customer Service Agent

Seasonal Clerical Reynoldsville, PA, US

4 days ago Requisition ID: 1906

Salary: $15.00 Annually

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.

KEY RESPONSIBILITIES

• Ensuring FAA, Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
• Reviewing baggage tags for accuracy
• Calculating Weight/Balance and assigning seats in the plane accordingly.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After additional training, towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order
• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
• Any other duties as assigned

REQUIREMENTS

Knowledge, Skills & Abilities

• Excellent written and verbal communication skills
• Able to read, write and speak English effectively
• Able to maintain eye contact when speaking with customers
• Professional in appearance and manner
• Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
• Courteous in all interactions
• May be required to drive a company vehicle
• Able to interact effectively with passengers, co-workers and management
• Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Ability to diffuse stressful situations
• Detail-oriented and self-motivated

QUALIFICATIONS

Education

• High school diploma or equivalent
• May require valid driver’s license and reliable transportation
• Computer skills – ability to learn reservation and phone systems, proficient with a PC
• Basic math abilities
• Ability to work within a 24/7 operation including holidays
• Ability to pass 10-year background check and pre-employment drug screen