Customer Service Agent

Southern Airways Corporation; Virginia (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Surf Air Mobility is seeking a Customer Service Agent in Dulles, VA to handle passenger check-in, reservations, and luggage support at airport stations.

Responsibilities include enforcing FAA and airport rules, assisting with boarding, processing payments, and providing travel information to passengers.

Responsibilities

• Ensure FAA, airline and airport regulations are followed.
• Enforce safety and security measures around restricted zones.
• Create and modify reservations.
• Check in passengers and assist with loading/unloading.
• Handle luggage and monitor weight, size and quantity.
• Review baggage tags for accuracy.
• Calculate weight/balance and assign seats.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Agent

Dulles, VA, US

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.

KEY RESPONSIBILITIES

• Ensuring FAA, Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
• Reviewing baggage tags for accuracy
• Calculating Weight/Balance and assigning seats in the plane accordingly.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After additional training, towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order
• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
• Any other duties as assigned

REQUIREMENTS
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