Seasonal P/T - Return Agent - $19.29

Fox Rent A Car Inc.; Denver (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Europcar Mobility Group seeks a Ready Line or Return Agent to be the friendly face of our brand and deliver top-tier service to customers returning vehicles. You will greet customers warmly, inspect vehicles, secure keys, and handle paperwork with care, ensuring clear communication about charges.

The ideal candidate brings strong customer service skills and a positive, energetic attitude, ready to support daily operations and contribute to memorable rental experiences for our customers.

Qualifications

• Customer service excellence and positive attitude is required.
• Strong communication with customers and team members.
• Ability to remain professional in fast-paced environment.

Responsibilities

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Inspect returning vehicles for damage, record mileage, and verify fuel levels.
• Secure vehicle keys and ensure personal belongings are removed from the vehicle.
• Complete and submit paperwork to notify management of any mechanical damage or vehicle issues.
• Review the final rental contract with the customer, explaining all charges and answering questions.
• Perform other duties as assigned to support business needs and objectives.

Skills

Customer service

Communication skills

Friendly demeanor

Job description

We’re seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.

As a Return Agent, you will:

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Conduct thorough inspections of returning vehicles, checking for damage, recording mileage, and verifying fuel levels.
• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
• Perform other duties as assigned to support business needs and objectives

All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team.

All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created “L'Abonnement Automobile”: a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !