Seasonal, Operations Technical Specialist (Part Time)

H&R Block; California (MD); On-site; USD 24,300 - 36,492; Part time

Job summary

H&R Block is seeking a seasonal Operations Technical Specialist in California to ensure the operational readiness of tax offices. This role involves hands-on operational support, including office setups, maintenance, and troubleshooting technology issues.

The ideal candidate will be responsible for the opening and closing of offices and should possess strong organization skills and a basic technical background.

Pay ranges from $17.64 to $26.49 per hour.

Qualifications

• Ability to lift and move office equipment weighing up to 55 pounds.
• Comfort working independently in a fast-paced, seasonal role.
• Reliable transportation for travel between office locations.

Responsibilities

• Support set-up and opening of seasonal tax offices.
• Perform routine building maintenance and custodial tasks.
• Troubleshoot basic hardware issues in office locations.

Skills

Technical knowledge for hardware setup

Organizational skills

Problem-solving skills

Communication skills

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Office

Job description

About the Role

The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands‑on operational, technical, and logistical support. The specialist works closely with District Operations Coordinators, Technology Implementation Analysts, and field leadership to support office openings, daily operations, and seasonal closures.

Responsibilities

• Support the set‑up, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office set‑up activities including planogram implementation, installation of window clings, lightboxes, and open signs, and confirm brand compliance
• Perform custodial tasks to keep offices clean, organized, and ready for operation
• Perform routine building maintenance: replace light bulbs and ceiling tiles, clean HVAC vents, repair minor physical damage, resolve minor plumbing issues, conduct minor low‑voltage electrical work
• Identify maintenance or facility issues that require certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations, guided by DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions in the case management system
• Deliver supplies and materials to and from office locations in a timely, organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Keep up‑to‑date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Required Qualifications

• Ability to follow direction while exercising sound judgment in a field‑based environment
• Capacity to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
• Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
• Comfort working independently in a fast‑paced, field‑based, seasonal role with a flexible schedule based on business needs
• Strong organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Reliable transportation to travel between office locations as required
• Strong problem‑solving and analytical skills, with the ability to make sound decisions in a fast‑paced environment
• Strong verbal, written, and interpersonal communication skills, and ability to interact with associates at all levels and resolve issues via chat, email, and in person
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications

Preferred Qualifications

• Experience partnering with operations and/or technology teams
• Experience with inventory tracking or asset management
• Familiarity with virtual collaboration tools

Pay Range

$17.64 – $26.49 per hour