Seasonal Operations Associate

Crate and Barrel; Natick (MA); On-site; USD 20,664,000 - 27,552,000; Part time

Benefits offered by this job

Seasonal associate discount

Employee discount

Job summary

Crate and Barrel is seeking a Seasonal Operations Associate in Natick, MA. This role supports store operations, stock management, and customer service with a friendly, team-oriented approach.

Candidates should be enthusiastic about home and retail, willing to work weekends around Thanksgiving and Christmas, and able to lift up to 50 pounds with team assistance.

Qualifications

• Retail or customer service experience preferred.
• Good communication skills.
• Ability to move and/or lift up to 50 pounds; heavier merchandise with team assist.
• Must be able to work the weekend after Thanksgiving and the surrounding Christmas period.

Responsibilities

• Perform prompt and accurate stock checks and keep the stockroom organized.
• Ensure product and displays on the sales floor are stocked and available for customers to purchase.
• Process incoming/outgoing packages and curbside/ship-from-store or buy online pickup in store orders.
• Support and maintain store sales and service goals as directed by leadership.
• Promote promotions, brand initiatives, store services and collaborations to customers.
• Contribute to loss prevention, security, and safety guidelines as per policy.
• Foster teamwork and collaborate safely and efficiently with all associates.

Skills

Customer service

Communication

Teamwork

Lifting 50 lbs

Weekend availability

Job description

Our Seasonal Operations Associates are at the core of our customers' experience. Friendly, outgoing and naturally driven, they are enthusiastic brand ambassadors who tend to love our amazing associate discount! A fan of all things home, their enthusiasm brings a level of excitement to our stores that makes shopping fun, engaging and keeps customers coming back. With leadership and mentoring support from your leader, Operations Associates ensure our shelves are filled, our displays are complete and our stock room stays prepped and "at the ready" to fulfill customer orders in our stores. The heartbeat of a store's operation, these roles are largely behind the scenes but help us deliver exceptional customer service and drive sales. We'd love to talk to you about how a seasonal position with CBH could be a fun and flexible holiday opportunity as part of a diverse and innovative team.

A day in the life as a Seasonal Operations Associate...

• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom.

• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase.

• Process incoming and outgoing packages, including customer curbside pick-up orders, ship from store, and buy online, pick up in store, in a timely manner.

• Support and maintain store sales and service goals and standards as communicated by the leadership team.

• Drive sales through engagement of customers, sharing and demonstrating product knowledge and product expertise, as needed.

• Lead by example and support store leadership in holding self and others accountable for store profitability and operational excellence.

• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers.

• Maintain an awareness of loss prevention, security and safety following the guidelines provided by leadership and/or as outlined in the Associate Policy Manual.

• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

What you'll bring to the table...

• Customer service or retail experience preferred

• Good communication skills

• Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist

• Must be able to work the weekend after Thanksgiving AND the days surrounding Christmas

• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night