Seasonal Office Manager, Tax Services & Team Lead

Liberty Tax, Inc.; Dubuque (IA); On-site; USD 25,000 - 28,000; Part time

Job summary

Liberty Tax Service in Dubuque, IA is seeking an Office Supervisor for the Managed Operations unit during peak tax season. The role leads the office team, ensures policy compliance, and drives service excellence for clients.

Responsibilities include staffing, performance coaching, and local marketing to grow the client base. The position requires evening/weekend availability during peak season and a PTIN or eligibility to obtain one.

Qualifications

• Strong leadership and organizational skills.
• Experience supervising office staff.
• Proficient in MS Office and tax software.
• Ability to multitask in a fast-paced environment.
• Must have PTIN or eligible to receive
• Minimum 3 years previous tax preparation experience is preferred

Responsibilities

• Oversee day-to-day office operations and workflow.
• Supervise staff including Tax Preparers and admin personnel.
• Monitor performance metrics and address issues.
• Deliver exceptional client service during tax season.
• Recruit, train, and develop seasonal staff.
• Execute local marketing to promote business.
• Maintain accurate documentation and reports

Skills

Leadership

Staff supervision

Communication skills

Time management

Independent work

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

Microsoft Office Suite

Tax preparation software

Job description

Liberty Tax Service in Dubuque, IA is seeking an Office Supervisor for the Managed Operations unit during peak tax season. The role leads the office team, ensures policy compliance, and drives service excellence for clients.

Responsibilities include staffing, performance coaching, and local marketing to grow the client base. The position requires evening/weekend availability during peak season and a PTIN or eligibility to obtain one.