Seasonal Mountain Rental Specialist

hobackemploymentcenter

Jackson (WY)

On-site

USD 19,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Free JHMR ski pass

Free START bus pass

In-town location

Drive to and from work

Free ski/demo rentals

Job summary

Jackson Hole Mountain Resort is hiring a Rental Technician for the Hoback Sports – Jackson, WY location. This winter seasonal, full-time/part-time role focuses on delivering a premier guest experience through smooth rental transactions and expert equipment handling.

You will work with the SnowCloud system, coordinate with rental leads, and assist guests with packages, demos, and bindings while upholding high shop standards. A passion for skiing and customer service is essential.

Qualifications

Excellent customer service skills.
Basic knowledge of the ski industry preferred.
Basic knowledge of Jackson Hole Mountain Resort preferred.
Cash handling skills.
Retail/Rental experience preferred.

Responsibilities

Assist guests through the rental process with focus on experience and efficiency.
Utilize the SnowCloud system to check out and check in equipment.
Offer damage waivers, helmets, ski storage/basket check and demo upgrades.
Monitor guest flow with the Lead and Supervisor to expedite rentals.
Explain rental and demo packages to match guest needs and ensure best fit.
Ensure equipment is returned and logged in SnowCloud.
Adjust bindings to match renters' characteristics.
Coordinate with Rental staff to maintain equipment and service levels.
Maintain Rental Shop presentation standards and cleanliness.
Cross-train with Rental Cashiers and Retail teams.
Obtain Binding Manufacturers’ Certifications with supervisor.
Present yourself as a Jackson Hole Mountain Resort ambassador.