Seasonal Merchandiser & Customer Service Pro

Total Wine & More; San Mateo (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k) and HSA

Disability & life insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development & product training

Consumer classes

And more

Job summary

Total Wine & More is seeking a Store Team Member/Merchandiser in California to help maximize inventory, stock displays, fulfill online orders, and support curbside pick-up and delivery. You will deliver friendly service, learn product knowledge, and follow safety and alcohol sale regulations.

Ideal candidates have 1–3 years in retail, familiarity with POS systems, and a flexible schedule including nights and weekends. We offer comprehensive benefits and competitive compensation.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function.

Skills

POS familiarity

Inventory management

Customer service

Education

High school diploma or equivalent

Job description

Total Wine & More is seeking a Store Team Member/Merchandiser in California to help maximize inventory, stock displays, fulfill online orders, and support curbside pick-up and delivery. You will deliver friendly service, learn product knowledge, and follow safety and alcohol sale regulations.

Ideal candidates have 1–3 years in retail, familiarity with POS systems, and a flexible schedule including nights and weekends. We offer comprehensive benefits and competitive compensation.