Seasonal Member Experience Supervisor

Madison Club Staffing LLC; United States; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Paid Holidays

Employee Meals, Referral Incentives, и

Job summary

The Madison Club in La Quinta, California seeks a Front Desk/Member Services Lead for a full-time seasonal role from October 2026 to June 2027. Ideal candidates will be flexible, able to work weekends/holidays, and handle membership requests with courtesy and professionalism.

Responsibilities include overseeing daily operations, assisting with reservations, updating member profiles, and promoting club events. Strong communication and a friendly demeanor are essential.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 2 years of hospitality, customer service, and telephone experience.
• 1-2 years’ supervisory experience.
• Outgoing, well-spoken personality with clear verbal interaction.
• Responsible, dependable, outgoing, and friendly with members/guests and co-workers.
• Able to take direction and complete tasks without constant managerial follow-up.
• Efficient, detail oriented with strong communications.
• Self-motivated without supervision and able to think on their feet.
• Learn member names and greet members by name.

Responsibilities

• Assist and oversee the daily operation of Member Services.
• Work closely with the Member Services Manager to uphold expected services levels.
• Carry out any special projects deemed necessary by the Manager.
• Oversee staff performance and coach and council staff as needed.
• Assist with reservations, itineraries, travel, entertainment tickets, and general requests.
• Oversee maintenance of the game room, movie theater, and organized workspace while assisting members and guests.
• Answer incoming club phones and transfer where needed.
• Maintain and update member app and other systems.
• Assist with club communication to membership.
• Promote club events to membership.
• Assist members with questions and requests.
• Update member profiles.
• Greet members and guests by their last name.
• Must work extended hours and holidays.
• Must perform other duties as assigned by the Manager.

Skills

Hospitality experience

Customer service

Telephone experience

Outgoing personality

Clear verbal communication

Self-motivated

Education

High school diploma

College degree preferred

Tools

Word

Excel

PowerPoint

Canva

Job description

The Madison Club in La Quinta, California seeks a Front Desk/Member Services Lead for a full-time seasonal role from October 2026 to June 2027. Ideal candidates will be flexible, able to work weekends/holidays, and handle membership requests with courtesy and professionalism.

Responsibilities include overseeing daily operations, assisting with reservations, updating member profiles, and promoting club events. Strong communication and a friendly demeanor are essential.