Seasonal Mail Order & Customer Service Pro

Big Island Candies; Hilo (HI); On-site; USD 21,000 - 28,000; Part time

Job summary

Big Island Candies is seeking a Mail Order/Customer Service Operator (Seasonal) for our Hilo location. You will handle calls and emails, assist customers with orders, and maintain quality service during peak seasons.

The role emphasizes strong customer service, teamwork, and basic computer skills, in a fast-paced, space-constrained environment typical of seasonal operations in Hawaii.

Qualifications

• Excellent customer service skills.
• Works well independently and in a team to meet goals.
• Reads, writes and speaks English.
• Basic math skills.
• Previous computer experience.
• Able to work in a limited-space environment.

Responsibilities

• Deliver exceptional service to customers and uphold quality standards.
• Answer incoming calls and emails to assist customers with orders.
• Field customer questions by phone and email.
• Make outgoing calls and send emails regarding order updates or issues.
• Assist with other duties as assigned.

Skills

Customer service

Teamwork

English fluency

Basic math

Computer skills

Small-space work

Job description

Big Island Candies is seeking a Mail Order/Customer Service Operator (Seasonal) for our Hilo location. You will handle calls and emails, assist customers with orders, and maintain quality service during peak seasons.

The role emphasizes strong customer service, teamwork, and basic computer skills, in a fast-paced, space-constrained environment typical of seasonal operations in Hawaii.