Mail Order/Customer Service Operator - Seasonal

Big Island Candies; Hilo (HI); On-site; USD 21,000 - 28,000; Part time

Job summary

Big Island Candies is seeking a Mail Order/Customer Service Operator (Seasonal) for our Hilo location. You will handle calls and emails, assist customers with orders, and maintain quality service during peak seasons.

The role emphasizes strong customer service, teamwork, and basic computer skills, in a fast-paced, space-constrained environment typical of seasonal operations in Hawaii.

Qualifications

• Excellent customer service skills.
• Works well independently and in a team to meet goals.
• Reads, writes and speaks English.
• Basic math skills.
• Previous computer experience.
• Able to work in a limited-space environment.

Responsibilities

• Deliver exceptional service to customers and uphold quality standards.
• Answer incoming calls and emails to assist customers with orders.
• Field customer questions by phone and email.
• Make outgoing calls and send emails regarding order updates or issues.
• Assist with other duties as assigned.

Skills

Customer service

Teamwork

English fluency

Basic math

Computer skills

Small-space work

Job description

Excellent Customer Service is in Order! Big Island Candies not only believes in creating the highest quality confections, but in delivering the highest quality customer service. The Big Island Candies experience doesn't begin with a customer taking that first bite of one of our confections, it starts with us providing customer service with sincerity, whether it's before - or after - an order is placed. Looking for an opportunity with a brand that values quality confections and customer service? We have a position open for a Mail Order/Customer Service Operator (Seasonal) at our Hilo location.

Primary responsibilities include:

• Deliver exceptional service to all of our customers, uphold company Quality Standards, and represent the company in a professional and positive manner;
• Answer incoming telephone calls, and emails, to assist customers with their orders;
• Field customer questions through phone and email;
• Make outgoing telephone calls and send emails in order to correspond with customers as needed, regarding, but not limited to, updates about an order, customer issues, etc.
• Assist with other duties as assigned.

Skills, qualifications and attributes include:

• Have excellent customer service skills;
• Work well independently as well as part of a team to meet operational goals;
• Must be able to read, write and speak English;
• Possess basic math skills.
• Have previous computer experience;
• Must be able to work in a limited-space work environment.

Working Hours:

• Monday - Friday Call Center hours: 7:30 a.m. to 5:00 pm (various day shifts) starting late September or early October. Weekend shifts: 8:00 a.m. - 5:00 p.m. will be available starting mid-November.
• Extended hours and shift changes may be required during peak seasons (November and December) to meet deadlines or due to operational needs.