Seasonal Luxury Sales Associate: Client Experience

Saks Fifth Avenue Llc; New York (NY); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Employee discount

Job summary

Saks Fifth Avenue is seeking a Seasonal Selling Associate to enhance the client experience with our selling team during the holiday season. You will report to a Sales Manager and help deliver exceptional service in a dynamic luxury environment.

Responsibilities include greeting clients, facilitating POS transactions, routing clients to the right associate, supporting BOPIS/ curbside, and looking for opportunities to introduce services like alterations, personalization, or delivery.

Qualifications

• Minimum 1 year of experience in customer-centric roles.
• Familiar with retail and mobile technologies.
• Must be willing to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Welcome clients at store entrances and within departments, transitioning to the right associate.
• Serve in different areas of the store based on business needs.
• Process POS transactions efficiently as needed.
• Handle escalated issues by connecting customers with management.
• Demonstrate follow-up on customer requests and needs.
• Support BOPIS and curbside pickup, alterations in partnership with Operations and Managers on duty.
• Assist with fitting room experiences when needed.
• Look for opportunities to enhance the client experience by introducing services such as alterations, personalization, food or beverage, delivery.

Skills

Customer service

Retail technology familiarity

Tools

POS system

Job description

Saks Fifth Avenue is seeking a Seasonal Selling Associate to enhance the client experience with our selling team during the holiday season. You will report to a Sales Manager and help deliver exceptional service in a dynamic luxury environment.

Responsibilities include greeting clients, facilitating POS transactions, routing clients to the right associate, supporting BOPIS/ curbside, and looking for opportunities to introduce services like alterations, personalization, or delivery.