Seasonal Keyholder - Part Time

Molton Brown Limited; Central Valley (NY); On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Flexible working

Health and wellbeing

Pension options

Insurance options

Job summary

Molton Brown Limited is seeking a part-time Sales Associate to join our luxury store team in Woodbury Common Premium Outlets. You will deliver exceptional customer service, drive sales with product knowledge, and uphold brand standards while supporting management in daily operations.

You will act as a key holder on duty, assist with stock, promotions and clienteling initiatives, and help maintain an elevated shopping experience in a fast-paced retail environment.

Qualifications

• Part-time role (28-30 hours weekly)
• Must have High School Diploma or GED, some College
• Minimum of 2 years of sales experience, preferably beauty experience, exceeding sales goals.
• Minimum of 2 years customer service experience.
• Some management or leadership experience preferred.
• Additional language skills are a plus (Mandarin/Cantonese, Japanese, Portuguese).

Responsibilities

• Deliver outstanding customer service and create memorable client experiences that reflect the luxury brand.
• Support sales goals through product knowledge, client engagement, and relationship building.
• Assist with opening and closing procedures, including cash handling and store readiness.
• Act as a key holder and leader on duty in the absence of store management.
• Support visual merchandising standards and maintain an elevated store presentation.
• Assist with inventory management, stock replenishment, cycle counts, and shipment processing.
• Coach and support team members to ensure high level of customer service and operational execution.
• Help maintain compliance with company policies, procedures, and loss prevention standards.
• Resolve customer concerns professionally and elevate issues as needed.
• Support special events, promotions, and clienteling initiatives.

Skills

Sales experience

Customer service

Leadership

Education

High School Diploma or GED

Job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

The role:

The seasonal keyholder will assist management team in encouraging and motivating team to achieve sales target, store sales & KPI. Good working knowledge of store reports and retail message board as well as knowledge of system and procedure to achieve good stock and consistency in stock levels. Assist Management team to ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner. Support store manager with the planning and organizing of floor moves and implementation of promotions to maximize commercial opportunities and to company standard. This position will assist the management team in the day to day business needs.

Part Time 28-30 hours weekly.

Located at Woodbury Common Premium Outlets, 548 Debry Lane, Central Valley, NY 10917.

What you will do:

• Deliver outstanding customer service and create memorable client experiences that reflect the luxury brand.
• Support sales goals through product knowledge, client engagement, and relationship building.
• Assist with opening and closing procedures, including cash handling, security protocols, and store readiness.
• Act as a key holder and leader on duty in the absence of store management.
• Support visual merchandising standards and maintain an elevated store presentation.
• Assist with inventory management, stock replenishment, cycle counts, and shipment processing.
• Coach and support team members to ensure a high level of customer service and operational execution.
• Help maintain compliance with company policies, procedures, and loss prevention standards.
• Resolve customer concerns professionally and elevate issues as needed.
• Support special events, promotions, and clienteling initiatives.
• Assist with receiving, unpacking, processing, and replenishing merchandise shipments in a timely and accurate manner.
• Maintain organization and cleanliness of both the sales floor and backroom to ensure an efficient and elevated shopping experience.
• Ensure product is properly stocked, displayed, and stored according to company standards.
• Support inventory accuracy through proper merchandise handling, stock rotation, and organization of back-of-house areas.

What you will need:

• Must have High School Diploma or GED, some College.
• Full time position.
• Minimum of 2 years of sales experience, preferably beauty experience, exceeding sales goals.
• Minimum of 2 years customer service experience.
• Some management or leadership experience preferred.
• Additional Language skills are a plus, Mandarin/Cantonese, Japanese, Portuguese.

A reasonable pay range is 18/hr. - 21/hr. plus commission

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)

• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more

• Learning and development opportunities

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