Seasonal Jockey Club Server - Part Time (Day Shift)

Oaklawn Racing Casino Resort; Hot Springs (AR); Presencial; USD 15 000 - 22 000; Tempo integral

Resumo da oferta

Oaklawn Racing Casino Resort is seeking a Jockey Club Server to deliver knowledgeable, friendly service to dining guests in our casino setting. You will maintain menu knowledge, upsell items, and ensure accurate order entry via the POS system.

The role requires the ability to handle multiple tasks, comply with cash and gaming guidelines, and work closely with other servers to maintain high standards of service.

Qualificações

• High School Diploma or GED required.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all F&B team members.

Responsabilidades

• Provide knowledgeable, prompt, friendly service of food and beverages to dining guests.
• Maintain menu knowledge and suggest items to guests; upsell appetizers, beverages, and desserts.
• Enter orders into the POS system accurately and present checks for payment.
• Adhere to cash handling and gaming guidelines and health/safety standards.
• Assist in bussing, cleaning, and maintaining service stations and dining areas.

Conhecimentos

Customer service

Upselling

POS system

Cash handling

Multitasking

Formação académica

High School Diploma or GED

Ferramentas

POS system

Descrição da oferta de emprego

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Jockey Club Server. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Server is responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to our dining guests ensuring to exceed expectations. Always presents a friendly and professional image at Oaklawn Hot Springs, Arkansas. The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes total, and present check for payment to correct guests.
• Follows all cash handling and gaming guidelines.
• Ensures proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.
• Ensures that all silverware, glassware, flatware is polished, stocked, and set to service standards.
• Ensures sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels.
• Knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
• Delivers prepared food to the appropriate guests within designated time standards of completed production of order.
• Monitors and resolves service issues for entire outlet according to service standards.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Clears, cleans, resets, and maintains station during shift.
• Assists other servers in giving the best possible service
• Handles guests’ receipts according to internal policy.
• Remains up-to-date on casino events and hours of operation for all F& B outlets.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to obtain and maintain an Arkansas Racing License.
• Must successfully complete R.S.A.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.