Seasonal Box Seat Server - Part Time (Day Shift)

Oaklawn Racing Casino Resort; Hot Springs (AR); On-site; USD 12,000 - 21,000; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Server to deliver exceptional guest service in our dining rooms. You will use our POS system to enter orders, upsell menu items, and ensure timely delivery of food and beverages to guests.

Two+ years of server experience, including casino dining, is preferred; strong multitasking and interpersonal skills are essential for success in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Ability to interact with guests, staff and resolve problems in a diplomatic manner.

Responsibilities

• Enthusiastically supports, promotes, and demonstrates superior customer service.
• Maintains confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests at the restaurant.
• Uses the POS system to enter food and beverage orders accurately.
• Delivers prepared food to guests within designated time standards and maintains service area.

Skills

Customer service

POS system

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

POS system (Point of Sale)

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Server. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes total, and present check for payment to correct guests.
• Follows all cash handling and gaming guidelines.
• Ensures proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.
• Ensures that all silverware, glassware, flatware is polished, stocked, and set to service standards.
• Ensures sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels.
• Knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
• Delivers prepared food to the appropriate guests within designated time standards of completed production of order.
• Monitors and resolves service issues for entire outlet according to service standards.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Clears, cleans, resets, and maintains station during shift.
• Assists other servers in giving the best possible service
• Handles guests’ receipts according to internal policy.
• Remains up-to-date on casino events and hours of operation for all F&B outlets.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

• High School Diploma or GED required.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & B team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain and maintain an Arkansas Racing License.

Must successfully complete R.S.A.

ServSafe certified.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.