Seasonal Healthcare Team Lead - Remote Coach

TTEC; Austin (TX); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

TTEC is seeking a Seasonal Healthcare Team Lead for a remote role with hybrid work as needed by the business. You will lead and coach a team, drive performance, address escalations, and ensure high‑quality customer experiences for healthcare clients.

You’ll report to the Ops Manager and be responsible for motivating the team, managing training, and ensuring readiness. The position offers opportunities to grow and apply leadership in a dynamic environment.

Qualifications

• Associate degree, technical school or equivalent work experience.
• Promote a performance-driven culture and always work towards reaching for amazing
• Utilize tools to analyze performance and support data-driven decisions.

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Manage multiple, complex, ongoing tasks, systems and projects while monitoring absence and attendance of your team
• Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done
• Have an active Resident State Health Insurance License

Skills

Leadership

Coaching

Communication

Adaptability

Education

Associate degree or equivalent

Tools

MS Office

CRM

LMS

Job description

TTEC is seeking a Seasonal Healthcare Team Lead for a remote role with hybrid work as needed by the business. You will lead and coach a team, drive performance, address escalations, and ensure high‑quality customer experiences for healthcare clients.

You’ll report to the Ops Manager and be responsible for motivating the team, managing training, and ensuring readiness. The position offers opportunities to grow and apply leadership in a dynamic environment.