Seasonal Guest Services Locker Specialist

Alterra Mountain Company; Winter Park (CO); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Free season pass

Friends & family tickets

Medical, dental, vision

401(k) match

Mental health resources

Discounted food, retail

Onsite childcare

Equipment rentals discount

Job summary

Winter Park Resort in Colorado seeks a Seasonal Guest Services Locker Attendant. The role handles day-to-day locker operations, answers guest questions by phone, email, and in person, and helps keep the locker program organized in coordination with the Guest Services Manager.

This position offers perks including a free season pass, staff discounts, healthcare options, a 401(k) matching plan, and opportunities to support guests in a fast-paced mountain setting.

Qualifications

• Exceptional organizational and guest services skills required.
• Demonstrated keyboard and software program proficiency at an intermediate to advanced level with Microsoft Office systems required.
• Diplomatic attitude in dealing with others, especially in stressful situations requiring conflict resolution.
• Ability to speak effectively to both individuals and groups.
• Able to perform well under pressure.
• Able to multi-task

Responsibilities

• Staff designated Information/Locker Service desk as guest point of contact for guest inquiries.
• Promptly monitor Guest Services phone lines; refer calls to the appropriate personnel, department or organizations or supply the requested information, in a polite and professional manner. Take and deliver messages as necessary.
• Monitor shared guest information and locker email inboxes, and respond to guest inquiries promptly with accurate and concise information.
• Using data provided by operations teams, input and update website updates on a strict fixed schedule for dissemination on Resort's electronic channels.
• Review and respond to guest feedback surveys through resort's online survey system.
• Perform daily AM locker reset procedure for day locker units to ensure they are available to be rented by guests.
• Perform light maintenance on locker/kiosks, including changing out receipt paper and/or restarting kiosks should issues arise.
• Assist guests with usage of locker rental kiosks and troubleshoot issues that may occur with day locker units
• Collect and log items abandoned in lockers and bring to resort's security team
• Assist with record maintenance for seasonal locker program, including recording sales transactions, maintenance of waitlists, and updating guest contact information
• Inform supervisor of locker service issues or replacement part needs
• Maintain general housekeeping and organization of the office area
• Maintain a friendly and helpful attitude while dealing effectively with guests and co-workers.
• Report and/or correct unsafe conditions regarding equipment, work area and ski area in general.
• Perform other duties as assigned by supervisor(s).

Skills

Organizational skills

Guest services

Microsoft Office

Communication

Multi-tasking

Under pressure

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Winter Park Resort in Colorado seeks a Seasonal Guest Services Locker Attendant. The role handles day-to-day locker operations, answers guest questions by phone, email, and in person, and helps keep the locker program organized in coordination with the Guest Services Manager.

This position offers perks including a free season pass, staff discounts, healthcare options, a 401(k) matching plan, and opportunities to support guests in a fast-paced mountain setting.