Seasonal Guest Services Concierge – Tours & Gondola

Icy Strait Point - Hoonah Alaska; Hoonah (AK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Icy Strait Point is seeking Seasonal Guest Services Representatives in Hoonah, Alaska. This role involves selling tours, greeting guests, and guiding them through check-in, waivers, and departures.

You will escort guests to tour vehicles or the gondola and help ensure timely departures with a strong emphasis on safety and guest satisfaction. Experience with customer service and knowledge of local culture and wildlife is valued.

Qualifications

• Knowledge or willingness to learn about Tlingit culture.
• Knowledge of the local area (marine life, plants, animals, birds).
• Must have good verbal communication; patient and able to lead groups of kids as well as adults.
• Strong commitment to Safety.
• Ability to learn, retain and present excursion information to guests in an accurate manner.

Responsibilities

• Sell and provide guests with information about all tours available at Icy Strait Point.
• Greet guests and conduct guest orientations and line control.
• Escort guests to their tour vehicle or gondola and ensure timely tour departure.
• Load guests on the assigned gondola and manage safe off-loading.
• Promote other Icy Strait Point venues and merchandise.

Skills

Verbal communication

Group leadership

Safety awareness

Excursion knowledge

Local area knowledge

Job description

Icy Strait Point is seeking Seasonal Guest Services Representatives in Hoonah, Alaska. This role involves selling tours, greeting guests, and guiding them through check-in, waivers, and departures.

You will escort guests to tour vehicles or the gondola and help ensure timely departures with a strong emphasis on safety and guest satisfaction. Experience with customer service and knowledge of local culture and wildlife is valued.