Seasonal Guest Services & Tours Concierge

Icy Strait Point Llc; Hoonah (AK); On-site; USD 20,000 - 29,000; Part time

Job summary

Icy Strait Point serves as ISP EXCURSIONS seasonal labor operatives in Hoonah, AK, April–October 2027. Guest Services Representatives sell tickets, confirm excursion requirements, sign waivers, announce departures, escort guests to vehicles, and load guests onto gondolas for timely tours.

The role emphasizes safety, customer service, and clear communication with guides, drivers, and management. Willingness to live in a remote Alaskan community is required.

Qualifications

• Must be 18 years of age or older.
• Adept at explaining excursion information to guests accurately.
• Willing to live in a remote, rural community.
• Strong commitment to safety.

Responsibilities

• Sell and provide guests with information about all tours available at Icy Strait Point.
• Escort guests to tour vehicles or gondola and ensure timely departures.
• Conduct guest orientations and line control.
• Verify driver’s license information and waivers as required.
• Promote other ISP venues and merchandise.
• Ensure safe and orderly traffic of passengers on/off gondola cabins or tours.

Skills

Verbal communication

Leadership

Safety

Cultural knowledge

Customer service

Excursion knowledge

Job description

Icy Strait Point serves as ISP EXCURSIONS seasonal labor operatives in Hoonah, AK, April–October 2027. Guest Services Representatives sell tickets, confirm excursion requirements, sign waivers, announce departures, escort guests to vehicles, and load guests onto gondolas for timely tours.

The role emphasizes safety, customer service, and clear communication with guides, drivers, and management. Willingness to live in a remote Alaskan community is required.