Seasonal Guest Relations Associate- Eataly Flatiron

Eataly North America; New York (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly North America is seeking a Seasonal Guest Relations Associate for the Flatiron location. You will greet guests, share knowledge about products and history, and support in-store events.

You’ll provide exemplary service, handle inquiries in person, by phone, or email, and assist with payments, gift cards, and gift orders in a fast-paced environment. Prior retail or restaurant experience is a plus and Italian language skills are a bonus.

Qualifications

• Guest service experience in retail or hospitality.
• Excellent communication and listening skills.
• Basic math and cash-handling abilities.
• Ability to learn product knowledge and share it with guests.
• Willingness to work in a fast-paced environment.
• Italian language ability preferred.

Responsibilities

• Provides exemplary guest service to all internal and external Eataly guests
• Communicates effectively to customers and staff in person, through email, and over the phone
• Handles guest situations in a professional, quick, thorough, and respectful manner.
• Collects payments from guests and issues store credits, comps, and refunds with Management discretion
• Sells and process gift cards
• Provides clients with product information
• Takes order for and prepares custom orders (grocery orders, gift box)
• Prepares and executes product tastings and demonstrations and assists with in-store events and activations
• Performs other duties as required or assigned

Skills

Guest service

Cash handling

Effective communication

Italian language

Education

High school diploma or equivalent

Job description

Seasonal Guest Relations Associate - Eataly Flatiron

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

A Guest Relations Associate is also known as the Education & Events Associate. The Guest Relations Associate engages with guests by sharing knowledge about Eataly, its products and history. They are responsible for providing exceptional guest service and directly influencing guest impressions at Eataly by way of greeting, directing, and answering inquiries over the phone and in person. Reports to the Education & Events Manager.

• Provides exemplary guest service to all internal and external Eataly guests
• Communicates effectively to customers and staff in person, through email, and over the phone
• Handles guest situations in a professional, quick, thorough, and respectful manner.
• Collects payments from guests and issues store credits, comps, and refunds with Management discretion
• Sells and process gift cards
• Provides clients with product information
• Takes order for and prepares custom orders (grocery orders, gift box)
• Prepares and executes product tastings and demonstrations and assists with in-store events and activations
• Performs other duties as required or assigned

• Excellent guest service attitude with a welcoming and confident demeanor
• Ability to remain calm and patient in a fast-paced environment
• Ability to learn, retain and share Eataly knowledge
• High school graduate or equivalent
• Basic math and cash-handling skills
• Previous retail and/or restaurant experience preferred
• Ability to speak and understand Italian preferred

Job Requirements

• Ability to remain stationary for periods of up to 8 hours in length
• Ability to escort guests to other parts of the facility as circumstances dictate

Compensation: $17.00 - $21.00 per hour

Benefits and Perks

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.