Seasonal Guest Relations Associate- Eataly Flatiron

Eataly; New York (NY); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products

Job summary

Eataly Flatiron seeks a Seasonal Guest Relations Associate to greet guests, share knowledge about products, and assist with in-store events. You will handle inquiries in person and by phone, process payments, and provide excellent service in a fast-paced environment.

Reporting to the Education & Events Manager, this role involves tastings, product education, and gift-card transactions, with opportunities to contribute to special events and guest experiences.

Qualifications

• Greet guests and provide exceptional service
• Handle inquiries in person, by phone, and by email
• Process payments and issue store credits/refunds
• Sell and process gift cards
• Provide product information and assist with custom orders
• Support in-store tastings, events, and activations
• Follow company policies and maintain standards

Responsibilities

• Provides exemplary guest service to all guests
• Communicates effectively with customers and staff
• Handles guest situations professionally and quickly
• Collects payments and issues store credits/refunds
• Performs gift card sales
• Offers product information and assists with orders
• Supports tastings, demos, and events
• Performs other duties as assigned

Skills

Excellent guest service

Calm under pressure

Learn and share knowledge

Basic math & cash handling

Retail/restaurant experience

Italian language ability

Customer communication

Ability to work in fast-paced env

Education

High school or equivalent

Job description

Seasonal Guest Relations Associate- Eataly Flatiron

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products


• LEARN through our classes and our team’s product knowledge

Job Description

A Guest Relations Associate is also known as the Education & Events Associate. The Guest Relations Associate engages with guests by sharing knowledge about Eataly, its products and history. They are responsible for providing exceptional guest service and directly influencing guest impressions at Eataly by way of greeting, directing, and answering inquiries over the phone and in person. Reports to the Education & Events Manager.

• Provides exemplary guest service to all internal and external Eataly guests


• Communicates effectively to customers and staff in person, through email, and over the phone


• Handles guest situations in a professional, quick, thorough, and respectful manner.


• Collects payments from guests and issues store credits, comps, and refunds with Management discretion


• Sells and process gift cards


• Provides clients with product information


• Takes order for and prepares custom orders (grocery orders, gift box)


• Prepares and executes product tastings and demonstrations and assists with in-store events and activations


• Performs other duties as required or assigned

Qualifications

• Excellent guest service attitude with a welcoming and confident demeanor


• Ability to remain calm and patient in a fast-paced environment


• Ability to learn, retain and share Eataly knowledge


• High school graduate or equivalent


• Basic math and cash-handling skills


• Previous retail and/or restaurant experience preferred


• Ability to speak and understand Italian preferred

Job Requirements

• Ability to remain stationary for periods of up to 8 hours in length


• Ability to escort guests to other parts of the facility as circumstances dictate

Compensation: $17.00 – $21.00 per hour

Benefits and Perks

• Paid Time Off


• 401K with match or RRSP


• Free family meal daily


• Discounts at Eataly


• Classes on products and Italian cuisine


• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.