Seasonal Guest Experience Specialist - Part-Time

Stonewall Kitchen, LLC; York (ME); On-site; USD 19,000 - 28,000; Part time

Job summary

Stonewall Kitchen, LLC seeks enthusiastic Seasonal Guest Service Representatives to join our York, ME holiday team. You will take orders, assist guests, resolve issues, upsell products, and coordinate corporate gifting while maintaining exceptional service. This is a seasonal on-site role with training provided and opportunities to develop customer-service skills.

Join a friendly, fast-paced team and help ensure a memorable holiday shopping experience for every guest.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service or retail experience preferred.
• Excellent verbal and written communication skills.
• Ability to stay calm and handle conflicts creatively.
• Computer literacy with Microsoft Office preferred.
• Flexible and able to juggle multiple tasks.

Responsibilities

• Take and process orders by phone, fax, and mail, and enter data into the computer.
• Provide information and follow up on orders and inquiries.
• Proactively manage customer complaints and concerns.
• Maintain positive relationships with retail guests and inform about new products and process changes.
• Promote sales through upselling and suggesting specials.
• Understand shipping options and guide guests to suitable methods.
• Represent Stonewall Kitchen's commitment to service in correspondence by letter or email.
• Process emails from the Guest Service queue.
• Review company materials and communicate any errors found.
• Serve as the main contact for the Corporate Gifting program.
• Fully manage corporate gift orders from initial call to delivery and follow-up.
• Handle inbound/outbound calls from potential business partners interested in Stonewall Kitchen products.

Skills

Active listening

Communication

Conflict resolution

Computer literacy

Multitasking

Patience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Stonewall Kitchen, LLC seeks enthusiastic Seasonal Guest Service Representatives to join our York, ME holiday team. You will take orders, assist guests, resolve issues, upsell products, and coordinate corporate gifting while maintaining exceptional service. This is a seasonal on-site role with training provided and opportunities to develop customer-service skills.

Join a friendly, fast-paced team and help ensure a memorable holiday shopping experience for every guest.