Seasonal Guest Experience & Operations Specialist

The Sports Facilities Companies; Garden City (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

The Refinery Fieldhouse + Event Center in Garden City, KS seeks an Operations Team Member to support daily operations across Clip and Climb, food and beverage, guest services, ticketing, events and janitorial tasks. This seasonal, non-exempt role emphasizes guest experience and world-class service.

As part of a dynamic team, you will greet guests, manage schedules, ensure safety and cleanliness, and assist with event setup and day-to-day activities.

Qualifications

• Willingness to learn multiple positions and disciplines.
• Ability to work with a wide variety of ages from pre-school thru adult.
• Flexible work schedule (nights, weekends, holidays, and long hours).
• Must be able to work with computers, and point of sale systems.
• Excellent communication skills, both verbal and written.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Must be detail-oriented and have outstanding organizational skills.
• Ability to multi-task and prioritize.
• Must work well with others and strive toward team goals.
• Must take personal initiative for the betterment of the team and facility.
• Committed to the safety and wellbeing of others.
• Must be at least 16 years old.

Responsibilities

• Greet guests promptly and provide excellent customer service
• Ensure proper set up of play areas and correct equipment for games
• Manage game timing and accurate scoring
• Maintain venue cleanliness and presentation
• Communicate issues to leaders and teammates
• Assist with events and Landing programming
• Complete special projects and daily assignments as directed

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Teamwork

POS systems

Flexible schedule

16+ age requirement

Job description

The Refinery Fieldhouse + Event Center in Garden City, KS seeks an Operations Team Member to support daily operations across Clip and Climb, food and beverage, guest services, ticketing, events and janitorial tasks. This seasonal, non-exempt role emphasizes guest experience and world-class service.

As part of a dynamic team, you will greet guests, manage schedules, ensure safety and cleanliness, and assist with event setup and day-to-day activities.