Operations Team Member - The Refinery Fieldhouse + Event Center

The Sports Facilities Companies; Garden City (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

The Refinery Fieldhouse + Event Center in Garden City, KS seeks an Operations Team Member to support daily operations across Clip and Climb, food and beverage, guest services, ticketing, events and janitorial tasks. This seasonal, non-exempt role emphasizes guest experience and world-class service.

As part of a dynamic team, you will greet guests, manage schedules, ensure safety and cleanliness, and assist with event setup and day-to-day activities.

Qualifications

• Willingness to learn multiple positions and disciplines.
• Ability to work with a wide variety of ages from pre-school thru adult.
• Flexible work schedule (nights, weekends, holidays, and long hours).
• Must be able to work with computers, and point of sale systems.
• Excellent communication skills, both verbal and written.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Must be detail-oriented and have outstanding organizational skills.
• Ability to multi-task and prioritize.
• Must work well with others and strive toward team goals.
• Must take personal initiative for the betterment of the team and facility.
• Committed to the safety and wellbeing of others.
• Must be at least 16 years old.

Responsibilities

• Greet guests promptly and provide excellent customer service
• Ensure proper set up of play areas and correct equipment for games
• Manage game timing and accurate scoring
• Maintain venue cleanliness and presentation
• Communicate issues to leaders and teammates
• Assist with events and Landing programming
• Complete special projects and daily assignments as directed

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Teamwork

POS systems

Flexible schedule

16+ age requirement

Job description

OPERATIONS TEAM MEMBER - The Refinery Fieldhouse + Event Center

TRF SFM, LLC

LOCATION: Garden City, KS

DEPARTMENT: OPERATIONS

REPORTS TO: ASSISTANT GENERAL MANAGER

STATUS: SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

The Refinery Fieldhouse + Event Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Garden City, KS. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Refinery Fieldhouse + Event Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience and world class guest service. Clip and Climb, Food and Beverage, Guest Services Desk, Fitness Concierge, Ticketing, Event Set Up, Sports Monitors, Camp Leaders, Birthday Party Host and Janitorial duties are all samples of work performed by the Operations Team Members.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly aligns with the venues Statement and Core Values
• Greet guests promptly and provide excellent customer service
• Always be encouraging, helpful and positive to all guests
• Be knowledgeable about pricing, events, amenities, and venue hours
• Ensure correct equipment is available for games, and proper set up of all play areas
• Ensure games start on time and are scored accurately
• Maintain and control trash in all areas of the venue
• Monitor and maintain a world class presentation of the venue including safety and cleanliness
• Consistently communicate issues and relevant updates to your leaders and teammates
• Assist with the execution of all Landing programming, day to day activities and special events
• Complete special projects, daily assignments and other duties as directed by leadership

MINIMUM QUALIFICATIONS

• Willingness to learn multiple positions and disciplines
• Ability to work with a wide variety of ages from pre-school thru adult
• Flexible work schedule (nights, weekends, holidays, and long hours)
• Must be able to work with computers, and point of sale systems
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and treat every person with dignity
• Must work well with others and strive toward team goals
• Must take personal initiative for the betterment of the team and facility
• Committed to the safety and wellbeing of others
• Must be at least 16 years old

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to stand for long periods of time
• Must be able to lift 40 pounds waist high
• Must wear proper uniform
• Facility has intermittent noise