Seasonal Guest Experience Educator — Luxury Retail

lululemon; Town of Huntington (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Extended health & dental

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Seasonal Educator for Walt Whitman, NY, spanning November through January. The Educator delivers world-class guest service, shares product education, and embodies lululemon’s culture and community focus.

Responsibilities include engaging guests, performing transactions, restocking and using in-store tech, while maintaining a premium store environment and safety standards. Availability evenings, weekends, and holidays is required.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Assess guests’ needs to provide customized, effective purchase and return solutions and support
• Provide technical product education by articulating the value and benefit of the product
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
• Establish supportive and productive relationships with all team members
• Collaborate with team members to ensure optimal guest experience and support store operations
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
• Use in-store technology to support store operations and provide positive guest experiences
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
• Understand and adhere to people safety policies and procedures to maintain a safe work environment
• Perform work in accordance with applicable policies, procedures, and laws or regulations
• Education: High school diploma, GED, or equivalent
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently
• Education: High school diploma, GED, or equivalent

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma

Job description

lululemon is seeking a Seasonal Educator for Walt Whitman, NY, spanning November through January. The Educator delivers world-class guest service, shares product education, and embodies lululemon’s culture and community focus.

Responsibilities include engaging guests, performing transactions, restocking and using in-store tech, while maintaining a premium store environment and safety standards. Availability evenings, weekends, and holidays is required.