SEASONAL GREETER

TS RESTAURANTS GROUP; Tahoe City (CA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision insurance for?

Employee Meal Program with FREE Fresh

50% Food and Beverage discount

Referral Program

Holiday Pay

Paid Time Off

Rewards and Recognition program

Anniversary of Employment Gift Program

Holiday Party

Scholarship Program

Job summary

Sunnyside Resorts – Tahoe City, CA is hiring a Greeter. TS Restaurants Group offers an entry-level role with the starting rate of $16.90/hr plus tips, estimated take-home around $20–$23/hour. We seek candidates with weekend availability through summer and no prior experience required.

The Greeter will be the first contact for guests, assist with reservations and seating, and ensure guests have an exceptional welcome experience. Training provided, with opportunities to advance.

Qualifications

• Guest oriented and able to meet guests' needs while following procedures.
• Works well under pressure in a fast-paced environment.
• Safety awareness and ability to operate equipment safely.
• Active listening and clear communication with guests.
• Team player with a positive attitude.
• Must be at least 16 years of age and eligible to work in the U.S.

Responsibilities

• Assist guests with reservations or arrival and guide seating.
• Ensure guests are seated and provided with menus, utensils, and supplies.
• Answer questions about hours, menu items and accommodations.
• Operate the reservation system and manage wait lists.
• Handle phone inquiries in a friendly and professional manner.
• Maintain cleanliness and restock greeter stations and menus.

Skills

Guest Oriented

Active Listening

Communication

Teamwork

Friendly

Neat and well groomed

Job description

Job Details

Job Location: Sunnyside Resorts - Tahoe City, CA 96145 Salary Range: $16.90 - $16.90 Hourly

We are looking for skilled GREETERS to join the Sunnyside team! The starting rate is $16.90/hr plus tips (The combined rate is ~ $20-$23/hour). No previous work or restaurant experience is required! This is an entry-level position with opportunity to learn and advance into other service roles.

Availability requirements: We are especially looking for candidates with full time and weekend availability through the summer (ending September 30). Please have tentative start date and end date available during interview process. Must have at least three days of availability. At least two days of weekend availability is preferred (Friday-Sunday).

BENEFITS

• Medical, Dental, and Vision insurance for qualifying employees
• Free access to counseling and well being coaching through Employee Assistance Program
• Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off: Vacation and Sick Leave
• Employee Meal Program with FREE Fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
• Holiday Party
• Legacy of Aloha Scholarship Program

POSITION SUMMARY

Provide the highest level of quality and service to our guests. Act as the first point of contact for guests as they arrive at the restaurant and assist them with their dining arrangements.

ESSENTIAL FUNCTIONS

• Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.
• Assist Servers in making table assignments for guests based on reservation size, time, and restaurant availability according to restaurant systems (reservation book or Open Table).
• Follow T S protocol and inform manager on duty for all noted guest allergies.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Seat guests correctly at assigned table and provide them with necessary supplies such as menus, silverware, high chairs etc.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting co-workers.
• Effectively organize and utilize restaurant reservation wait sheet.
• Operate the electronic pager system according to wait sheet and table availability.
• Learn each Server’s name and corresponding section each shift and effectively rotate seating based on table availability.
• Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu as well as clean and restock the Greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance. Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

JOB REQUIREMENTS POSITION QUALIFICATIONS

• Guest Oriented - Ability to take care of the customers’ needs while following T S procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed

SKILLS & ABILITIES

• US Work Authorization Required. We use E-Verify to confirm Employment Eligibility Verification.
• Reliable transportation required.
• Experience: No previous experience required, however it is preferred.
• Computer Skills: None required; however, experience with Point of Sale System a plus.
• California Food Handler Certificate - Must be obtained within 30 days from hire date. Training provided if applicant does not have a valid California Food Handler Certificate.
• Certificates & Licenses: Must take and pass all training tests 90% or higher.
• Must be at least 16 years of age.

PHYSICAL REQUIREMENTS

• Stand Constantly
• Squat or Kneel Occasionally
• Walk Constantly
• Bend Frequently
• Use hands / fingers Frequently
• Lift/carry 11-20 lbs Constantly
• Reach Outward Frequently
• Lift carry 21-50lbs Occasionally
• Reach above shoulder Occasionally
• Push/pull 10-25lbs Frequently
• Climb (stairs) Frequently
• Push/pull 26-40lbs Occasionally
• Sense of Sound (Hear verbal requests by guests, coworkers, and managers)
• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Ability to wear Personal Protective Equipment (PPE) (Non Slip shoes)

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high-pressure.