Seasonal Fulfillment & Customer Service Associate

FashionUnited; Brandon (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Kohl's in the United States is seeking a store associate to deliver excellent customer service and execute store operations, including freight processing, replenishment, and omni-channel fulfillment. You will unload shipments, stock the floor, greet customers, assist with products and services, and participate in training on Kohl's brand standards and safety policies.

The role emphasizes integrity, teamwork, and meeting performance goals while helping create a fast, friendly, and efficient

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal and written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor as necessary based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Customer service

Multi-tasking

Verbal & written communication

Interpersonal skills

Age 16+

Flexible availability

Job description

Kohl's in the United States is seeking a store associate to deliver excellent customer service and execute store operations, including freight processing, replenishment, and omni-channel fulfillment. You will unload shipments, stock the floor, greet customers, assist with products and services, and participate in training on Kohl's brand standards and safety policies.

The role emphasizes integrity, teamwork, and meeting performance goals while helping create a fast, friendly, and efficient