Seasonal Front Desk Concierge — Golf Resort Experience

Sand Valley; Nekoosa (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Golf Privileges

Retail and Restaurant Discounts

Employee Meal Program

Uniform Benefit Provided

Employee Assistance Program

Job summary

Sand Valley is a premier golf resort in central Wisconsin offering six courses, year-round outdoor activities, and hospitality-focused experiences. We are seeking a Front Desk Agent for a seasonal role through mid-October to greet guests, manage check-ins/outs, and promote resort amenities.

Ideal candidates have strong customer service skills, excellent communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Prior customer service experience is highly valued.
• Excellent written, verbal, and interpersonal communication.
• Able to handle multiple tasks under pressure with minimal supervision.
• Familiarity with Visual One and/or Golf Pro is preferred; strong computer skills (Word & Excel).
• Polished appearance and positive attitude in all situations.
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed.
• Ability to successfully complete a background check, MVR check, and drug screening.

Responsibilities

• Greet guests with professionalism and enthusiasm, creating a welcoming environment from the moment they arrive.
• Assist with check-in/check-out procedures efficiently and accurately.
• Clearly communicate resort policies, offerings, and local area information.
• Proactively promote resort amenities like golf, dining, retail, and massage services.
• Take hotel and golf reservations over the phone and in person.
• Contact upcoming arrivals to confirm reservation details and accommodate special requests.
• Coordinate with service providers such as shuttle drivers and massage therapists to meet guest needs.
• Answer phones and respond to guest inquiries with accuracy and warmth.
• Handle billing inquiries and assist in resolving payment concerns.
• Assist with shift closing procedures and reconcile shift reports.
• Maintain a clean, organized, and secure front desk environment.
• Support special requests and amenity orders for guests and management.
• Uphold and publicly support resort policies and service standards.

Skills

Customer service

Communication

Multitasking

Computer literacy

Professional appearance

Flexibility

Background check ready

Tools

Visual One

Golf Pro

Job description

Sand Valley is a premier golf resort in central Wisconsin offering six courses, year-round outdoor activities, and hospitality-focused experiences. We are seeking a Front Desk Agent for a seasonal role through mid-October to greet guests, manage check-ins/outs, and promote resort amenities.

Ideal candidates have strong customer service skills, excellent communication, and the ability to handle multiple tasks in a fast-paced environment.