Seasonal Freight & Floor Stock Associate - Customer Focused

FashionUnited; Woburn (MA); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Kohl’s is seeking an associate to deliver excellent customer service and maintain store operations. You will process freight, replenish shelves, and support omni-channel fulfillment while greeting customers and helping with products and services.

Responsibilities include training new hires on brand standards, product knowledge, inventory procedures, and safety guidelines, with a focus on integrity, teamwork, and meeting goals.

Qualifications

• Excellent customer service and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Client facing retail or service industry experience.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Excellent customer service

Verbal/written communication

No retail experience required

Must be 16 years of age or older

Flexible availability

Client facing retail or service

Job description

Kohl’s is seeking an associate to deliver excellent customer service and maintain store operations. You will process freight, replenish shelves, and support omni-channel fulfillment while greeting customers and helping with products and services.

Responsibilities include training new hires on brand standards, product knowledge, inventory procedures, and safety guidelines, with a focus on integrity, teamwork, and meeting goals.